Privacy Policy

Information You Provide Directly

• Name and email address when submitting a support ticket via chat.milo2.com
• Messages and descriptions you type in our support chat
• Any information you voluntarily share when contacting us

Information Collected Automatically

Cookies & Local Storage

Our website and support chat use browser localStorage to remember your session (e.g. your name and open ticket ID) so you don't need to re-enter your details on return visits. No tracking cookies are placed without consent.

We use the information we collect only for the following purposes:

• Game functionality — operating leaderboards, saving scores, enabling core gameplay features
• Customer support — responding to tickets, resolving issues, sending ticket confirmation emails
• App improvement — analysing crash reports and usage patterns to fix bugs and improve performance
• Advertising — showing relevant ads within the game via Unity Ads, in future Google AdMob (see Section 4)
• Analytics — understanding how players use our games to make them better via Firebase Analytics
• Communications — sending you transactional emails (e.g. support ticket confirmation) when you opt in
• Legal compliance — meeting our obligations under applicable law

We use trusted third-party services to operate our games and website. Each has their own privacy policy:

Services We Use

We do not control how these third parties collect or use your data. We encourage you to review their individual privacy policies.

In-Game Advertising (Unity)

Our free games display advertisements provided by Unity Ads Or Admob. Unity may collect your device's advertising ID and other data to serve personalised ads. You can opt out of personalised advertising at any time:

• On Android: Settings → Google → Ads → Delete advertising ID
• Via Google's ad settings: adssettings.google.com

If you opt out, you will still see ads — they just won't be personalised based on your interests.

Firebase Analytics

We use Firebase Analytics to understand how players interact with our games. This data is anonymised and aggregated. We track events such as app opens, session length, and feature usage. We do not track personally identifiable information through analytics.

Website Analytics (Google Tag Manager)

Our website uses Google Tag Manager and Google Ads conversion tracking to measure the effectiveness of our marketing. This helps us understand how visitors find our website and games.

Our games are rated 3+ on the Google Play Store and are designed to be appropriate for players of all ages, including children.

We design our data collection practices to be compliant with:

• COPPA (Children's Online Privacy Protection Act — USA)
• GDPR-K (GDPR provisions for children — European Union)
• Google Play's Families Policy

If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us at info@milo2.com and we will delete the information promptly.

We retain your data only for as long as necessary to fulfil the purpose for which it was collected:

You may request earlier deletion of your data at any time by contacting us (see Section 12).

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — ask us to limit how we process your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to our processing of your data for direct marketing
• Right to withdraw consent — withdraw any consent you have given at any time

If you are in the European Economic Area (EEA) or UK, these rights are provided under the General Data Protection Regulation (GDPR). If you are in California, USA, these rights are provided under the California Consumer Privacy Act (CCPA).

We take reasonable precautions to protect the data we collect:

• All data in transit is encrypted using HTTPS / TLS
• Firebase database access is protected by Firebase Security Rules
• Support ticket data is stored in Google Firebase's Europe West 1 data centre
• We do not store passwords — email is used for identification only in the support system
• API keys are never exposed in client-side code

Our games may offer in-app purchases processed entirely through the Google Play Store. We do not collect, process, or store any payment card information.

• All payment transactions are handled by Google Play's secure payment system
• We receive only a transaction confirmation (not your card details)
• Refund requests for in-app purchases must be submitted through Google Play
• For purchase issues, contact us at info@milo2.com

Google Play's payment privacy policy applies to all purchase transactions: Google Payments Privacy Notice

We may update this Privacy Policy from time to time to reflect changes in our practices, new features, or legal requirements. When we make significant changes:

• We will update the "Last updated" date at the top of this page
• For material changes affecting your rights, we will notify you via an in-app notification or email if we have your contact details
• Continued use of our services after changes take effect constitutes acceptance of the updated policy

We recommend checking this page periodically for updates. Older versions of this policy are available on request.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

For urgent privacy-related requests (such as data deletion or breach reports), please use the subject line "URGENT — Privacy Request" in your email.